Privacy Policy

This Privacy Policy explains how Executive Coaching by The Voice Business (International Speech Consultants Pty Ltd) collects and processes personal data through this website, including booking forms, contact forms, and the Find your course quiz.

By providing us with your data, you confirm that you are over 18 years of age. We are committed to meeting the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the UK GDPR.

Legal entity: International Speech Consultants Pty Ltd trading as The Voice Business. Privacy contact: privacy@voicebusiness.com. Postal address: P.O. Box 179, Crows Nest NSW 1585, Australia. Telephone: 1300 922 122.

Personal data means information that can identify an individual. We do not collect sensitive data such as health, biometric, or criminal offence information through this site.

• Communication data — messages and details you send via contact forms, email, or other channels, so we can respond and keep records.
• Customer and booking data — name, job title, company, contact details, billing address, course preferences, payment preferences, and related booking notes, so we can process enrolments and invoices.
• Quiz lead data — details and answers you provide in Find your course, so we can recommend programs and follow up if needed.
• Technical and usage data — IP address, browser details, and analytics about how you use this site, so we can operate and improve the website.
• Marketing preferences — whether you wish to receive newsletters or other communications.

We usually collect information directly from you. We may also receive limited information from your employer or agent when arranging corporate training, or from analytics providers such as Google.

We use personal data to administer bookings and enquiries, deliver coaching and workshops, send service communications, improve our services, meet legal obligations, and — where you consent or where permitted by law — send marketing about relevant programs.

If you do not provide information we need to fulfil a booking or enquiry, we may be unable to complete that request.

We may share personal data with service providers who support our IT, administration, payments, mail, and professional advice; our coaches and consultants delivering your program; your employer where the booking is corporate and authorised; and government bodies where required by law.

We require third parties to protect your data and use it only for agreed purposes. Some providers may be located outside Australia. Where we transfer data internationally, we take reasonable steps to ensure appropriate safeguards.

We take reasonable steps to protect personal information in paper and electronic form, including access controls, confidentiality obligations, and technical safeguards.

We retain personal data only as long as needed for the purposes collected, including legal, accounting, and reporting requirements. Basic customer transaction records are typically kept for seven years after the end of the client relationship. We may anonymise data for research or statistics.

From time to time we may contact you about programs and offers that may interest you. You can opt out at any time by contacting us on 1300 922 122 or emailing moptout@voicebusiness.com. Opting out of marketing does not affect communications about bookings you have already made.

We may use cookies and similar technologies to understand how visitors use this site and to support site functionality. You can control cookies through your browser settings. Blocking cookies may affect some site features.

You may request access to, correction of, or deletion of personal data we hold about you, subject to legal exceptions. To exercise these rights, contact privacy@voicebusiness.com or write to the postal address above.

If you have a privacy complaint, please contact our Privacy Administrator first. We aim to acknowledge complaints promptly and respond within 30 days. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992).

We may update this Privacy Policy from time to time by posting a revised version on this website. This policy is adapted for Executive Coaching from The Voice Business privacy framework (last reviewed July 2026).